Shipping Policy
Last updated: 20 September 2026
At Eleanor Lane Melbourne, we want your order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through eleanor-lane-melbourne.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the product details and shipping information, and prepare your order for dispatch.
Business days are Monday to Friday, excluding Australian public holidays.
Shipping Time
After your order has been processed and dispatched, delivery usually takes approximately 3 to 7 business days.
Please note that delivery times are estimates and may vary depending on the delivery location, carrier delays, customs processing, peak sale periods, public holidays, incorrect address details, weather conditions or other circumstances outside our reasonable control.
Delivery to regional or remote areas of Australia may take longer.
Direct Supplier Shipping
In some cases, Eleanor Lane Melbourne ships products directly from our trusted suppliers.
We use this fulfilment method to reduce unnecessary handling and allow orders to begin their journey to you as efficiently as possible.
Instead of products first being shipped to our business and then forwarded to the customer, certain products may be shipped directly from the supplier to your delivery address.
As a result, some parcels may be dispatched from overseas locations, including China.
If your order contains multiple products, items may occasionally be shipped separately and arrive in more than one parcel.
Shipping Carriers
We offer free shipping across Australia.
Depending on the product, supplier location and delivery address, your order may be transported by Australia Post, local courier services, international postal services or other trusted delivery partners.
The international shipping partner used for the first part of the journey may transfer your parcel to a local Australian carrier for final delivery.
If tracking is available for your order, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your tracking details.
Shipping Costs
Shipping is free for orders delivered within Australia, unless otherwise clearly stated at checkout.
Any available shipping options and associated charges will be displayed before you complete your purchase.
Incorrect Shipping Details
Please make sure that your name, delivery address, postcode and other shipping information are correct before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at:
info@eleanor-lane-melbourne.com
We will do our best to assist you. However, once an order has been processed, dispatched or transferred to the shipping carrier, we may no longer be able to change the delivery address.
Eleanor Lane Melbourne cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided by the customer.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
info@eleanor-lane-melbourne.com
Please include your:
- Full name
- Order number
- Email address used to place the order
We will review the available tracking and order information and assist you with the next steps.
Please note that delays caused by carriers, customs authorities, extreme weather, public holidays or other circumstances outside our reasonable control may occasionally occur.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you have not received it, please first:
- Check around the delivery location
- Check with other members of your household
- Check with neighbours
- Contact your local post office or delivery carrier
- Review any delivery notifications provided by the carrier
If you are still unable to locate your parcel, please contact us at:
info@eleanor-lane-melbourne.com
Please provide your order number and relevant delivery details so that we can review the situation and assist where possible.
Multiple Parcels
If you order more than one item, your products may occasionally be fulfilled by different suppliers or warehouses.
This means that your order may arrive in multiple parcels and on different delivery dates.
If this happens, you will not be charged additional shipping fees because of the separate shipments.
Tracking Your Order
Where tracking is available, you will receive tracking information after your order has been dispatched.
Tracking information may take several business days to update while the parcel is being transferred between international and Australian delivery networks.
Temporary gaps in tracking information do not necessarily mean that your parcel has stopped moving.
Questions About Shipping
If you have any questions regarding your order, delivery or this Shipping Policy, please contact us at:
Eleanor Lane Melbourne
Email: info@eleanor-lane-melbourne.com